Returns

Returns & Exchanges

We want you to be completely satisfied with your ArtBox purchase. If for any reason you’re not happy with your order, we’ve made our returns and exchange process simple and hassle-free.

Return Policy

You can return your ArtBox within [X] days of receiving it, provided the item is unused, in its original packaging, and in the same condition that you received it. Please note that due to the nature of our product, returns must be carefully packaged to avoid damage during transit.

How to Make a Return

1. Contact Us: Reach out to our customer service team at [Contact Information] to initiate a return. Be sure to include your order number and reason for the return.
2. Prepare Your Return: Securely repack the ArtBox in its original packaging (50cm cube, over 4kg) to prevent damage. We recommend using a trackable shipping service for your return.
3. Return Address: Send your return to the following address:

[Return Address]

Please note that customers are responsible for return shipping costs unless the item was damaged or defective.‍

Exchanges

If you would like to exchange your ArtBox for a different product, please contact us at [Contact Information]. We will be happy to assist you in arranging an exchange, subject to availability.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within [X] business days, and a credit will automatically be applied to your original method of payment.

Damaged or Defective Items

In the rare event that your ArtBox arrives damaged or defective, please contact us immediately at [Contact Information], and we will arrange a replacement or refund at no additional cost to you.

Let me know if you need any further adjustments!

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